The general terms and conditions detailed below (hereinafter referred to as the “Terms and Conditions”), govern the contractual relationship between any user of the virvoltan.com website (hereinafter referred to as a “User” or “You”) and the commercial sign VIRVOLTAN whose registered office is located at 3, Avenue Francisco Ferrer 93310 Pre Saint-Gervais – France and registered with the Bobigny trade and companies register under the number 822 414 900 (hereinafter referred to as “VIRVOLTAN”).

These general conditions of sale are the only ones applicable and replace all other conditions, except preliminary, express and written derogation. VIRVOLTAN may be required to modify some of the provisions of its general terms and conditions, so it is necessary that they be re-read before each visit to the virvoltan.com website (hereinafter referred to as the “Site”). These modifications are effective from the time they are posted (the online date appearing at the end of these conditions) and can not be applied to contracts previously concluded. Each purchase on the Site is governed by the terms and conditions applicable on the date of the order. By validating your order, you unreservedly accept the Terms and Conditions after reading them. By accessing the Site, you agree to comply with these conditions.

It is specified that the present conditions govern the sales of mobiles and accessories of VIRVOLTAN on the Site. These conditions apply, to the exclusion of all other conditions, in particular those in force in the businesses distributing the VIRVOLTAN products.


To use the Site, You must be at least 18 years old, legally able to contract and use this Site in accordance with these Terms and Conditions. You warrant the truthfulness and accuracy of the information provided by you on this Site.

VIRVOLTAN reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order.

The products sold on the Site are decorative and bright mobiles as well as accessories.

Visitors wishing to purchase a product or products on the Site must comply with the following process:

– The visitor selects the Products he wishes to acquire by clicking on the “Add to Cart” icon. He must first check the availability of the product and the geographical area of ​​delivery. He will then, after verifying his selection, validate the choice of the selected Products by clicking on the “order” icon;

– If he is already a Customer of the Site, the visitor will have to check the invoicing and delivery information he has entered during the first order;

– If there is a new Customer of the Site, the visitor must fill in the billing and delivery information form and all the mandatory fields marked with an asterisk (*);

– The shipping costs of the order are then indicated to the Customer. He must click on the “Continue” icon to continue his order;

– The Customer must then read the Terms and accept them before making the payment. By clicking on the first “Continue” button to place the order and then on the second “Order” button to confirm the order, the visitor hereby acknowledges having read, understood and accepted the GTC without limitation or condition; and

– When the order is finalized, VIRVOLTAN confirms the order to the Customer by sending him a summary email.


Prices are quoted in euros all taxes included and do not include shipping costs.

Delivery charges are calculated separately and displayed at the time of ordering.

At the time of posting the order summary, the total price will be displayed along with the delivery charges.

Only payments in euros are accepted.

In case of delivery to a country other than metropolitan France, you are the importer of the product concerned. For all products shipped outside the European Union and DOM-TOM, customs duties or other local taxes or import duties or state taxes may be payable.

These rights and sums are not the responsibility of VIRVOLTAN. They will be at your expense and are your sole responsibility both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities.

VIRVOLTAN reserves the right to change prices at any time. The products will be invoiced on the basis of the rates in force at the time of the registration of the orders, subject to availability.

The products remain the property of VIRVOLTAN until full payment of the indicated price.


Deliveries are insured at the addresses specified by the Customer when ordering in the following countries: France and DOM-TOM, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Switzerland, Austria , Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Greece, Iceland, Finland, Norway, Sweden, Turkey, United States, Canada, Australia, China, Japan, Viet Nam, Russia, Israel .

For any other destination, the Visitor should send an e-mail to VIRVOLTAN to review the request.

Shipping costs vary depending on the country and delivery method and the number and size of products ordered.

Customers are responsible for receiving goods on working days (excluding Saturdays, Sundays and public holidays) The delivery address may be different from the Customer’s home address.

Delivery times will be indicated on each sales page of the Products offer. These deadlines are calculated in working days (excluding Saturdays, Sundays and holidays) from the date of order of the Products concerned.

It may be despite the precautions taken by VIRVOLTAN, that delivery times are longer than those indicated initially, especially in the event of a shortage of stock, problems of supply, or unavailability of the product sold. In this case, VIRVOLTAN undertakes to inform the Customer as soon as possible by e-mail.

The responsibility of VIRVOLTAN will not be engaged in case of delay in the delivery. Nevertheless, the Customer will have the possibility to cancel his order and to be refunded if the delivery times announced in the product sheet are exceeded for more than seven (7) working days.


The Customer will pay by credit card or Paypal. Transactions are debited immediately after the payment of the Customer on the ordering interface.


When receiving your order, it is your responsibility to open the package to check the condition of mobile and / or accessories. If you do not personally receive the package, ask the person in charge to receive the parcel to do this check.

In case of problem, thank you to deliver your package to the delivery person by stating the problem encountered and to contact our customer service the same day by mail to: avril.ferrer@virvoltan.com

Do not sign the delivery note if the order arrived damaged. No claim will be admissible if the delivery order is signed.

The reception of the transported objects extinguishes all action against the carrier for damage or partial loss if within three days, not including the holidays, which follows that of this reception, the recipient has not notified the carrier, by extrajudicial act or by registered letter, his reasoned protest. (art L 133.3 of the Commercial Code).


In accordance with the code of consumption, you have the right to retract and return the products ordered for 14 days from the date of delivery thereof.

Prior to any return of a product, you must indicate your intention by specifying the order number and the reason for the return to the following address: avril.ferrer@virvoltan.com. Our customer service will tell you the return address and you will have 10 days to return your order.

Beyond the deadline of these 10 days, the request for return will be considered null and void.

Are not taken back, neither exchanged nor refunded:

– returned products damaged, incomplete, soiled or without the original packaging,

– products purchased on promotion.

The return costs are your responsibility.

Likewise, beyond the 14 day period from delivery, the goods are not taken back, exchanged or refunded.

No cash on delivery will be accepted for any reason.

VIRVOLTAN will refund the price of returned items (excluding shipping costs) within 30 days of receipt by Virvoltan of the returned product. The amount will be transferred to the account that was used during the payment.


Pursuant to Article 1148 of the Civil Code, VIRVOLTAN can not be held responsible or considered to have committed a fault in the processing of your file, if any delay or non-performance results from a case of force majeure.


The automated processing of personal information has been declared to the National Commission for Informatics and Liberties under the number 1990436.

Depending on your choices when creating or modifying your account, you may receive offers from our company and our partners. If you no longer wish, you can change these choices in your Customer Account on the Site or by writing to us at the address below.

In application of the Data Protection Act of January 6, 1978, You have a right to access, modify, rectify and delete data concerning you. You can exercise this right by sending us an email to the following address:


Customer Service – 3, Av. Francisco Ferrer – 93310 Le Pré Saint-Gervais – FRANCE


VIRVOLTAN strives to ensure to the best of its ability, the accuracy and updating of information on this site, which it reserves the right to correct, at any time and without notice, the content. However, VIRVOLTAN can not guarantee the accuracy, precision or completeness of the information provided on this site.

Consequently, the company VIRVOLTAN declines any responsibility for any interruption of the site, any occurrence of bugs, any inaccuracy or omission relating to information available on the site, any damage resulting from a fraudulent intrusion of a third party having caused a modification of the information made available on the website.

This site may contain links to other sites. The company VIRVOLTAN can not be held responsible for problems of access or content of these sites.

VIRVOLTAN will not be liable for damages arising from the use or inability to use the Site.

VIRVOLTAN will not be responsible for software malfunctions, whether or not they are incorporated into the Website or provided with it.


VIRVOLTAN is a registered trademark and registered with the INPI.

The trademark VIRVOLTAN and the domain name www.virvoltan.com is the exclusive property of VIRVOLTAN and they can not be used without our prior consent. Any link with other sites without the prior agreement of VIRVOLTAN is strictly prohibited.

All elements on the site and the site itself are protected by copyright, trademark law, designs and / or other intellectual property rights. By elements, we mean in a non-exhaustive way: photographs, images, drawings, illustrations, texts, videos, logos, screensavers, wallpapers, brands, models, software … These elements belong to the company VIRVOLTAN or are used with the agreement of their owners.

As such, any reproduction, representation, use, adaptation, modification, incorporation, translation, marketing, partial or complete by any process and on any medium whatsoever (paper, digital …) are prohibited without the prior written permission of VIRVOLTAN, except the exceptions referred to in Article L 122.5 of the Intellectual Property Code, on pain of constituting an infringement of copyrights and / or designs and / or trademarks, punishable by two years of imprisonment and a fine of € 152,449.02.


VIRVOLTAN attaches the utmost importance to the satisfaction of its customers and tries to meet their expectations as soon as possible after receiving a request, suggestion or complaint.

For any request, suggestion or complaint, the visitor is invited to contact the customer service whose details are listed below:

VIRVOLTAN – Customer Service – 3, avenue Francisco Ferrer – 93310 Le Pré Saint-Gervais – FRANCE

E-Mail: avril.ferrer@virvoltan.com


These Terms and the relations between the visitor and VIRVOLTAN are governed by French law. In the event that litigation arises from this contractual relationship, the User and VIRVOLTAN undertake before any legal action to seek an amicable solution. In case of dispute, only the French courts will be competent.

September 13, 2016